Support

You are not required to have accounts set up before you purchase a subscription but we highly recommend that you do. 

If you do not have any accounts with Tynker, go to our parent page and select a plan. You will then be directed to our purchasing page. After you have entered your billing information, you will be instructed to either log in or create a parent account. After you create your parent account, you will be prompted to create or link child accounts. These are the accounts that the subscription will be tied to. Do not use your own e-mail address as the username for the child account. Once you have the child accounts created, you can assign the subscriptions and finish the purchase. 

If you already have a parent account set up with Tynker, log into that account and make sure that you have set up child accounts for each purchase that you will make. Then, click "Unlock Courses" next to one of the child accounts. You will be prompted to choose which plan you want and then moved to our purchasing page. After you have entered your billing information, you will be directed to select which child account to attach the subscription to. If you have already set up the child accounts, use the "Existing Account" option. If you have not set up the child accounts, use the "New Account" option. After you have assigned all of the subscriptions, you will be directed to your homepage and your child accounts will have the subscriptions that you purchased. 

If you exit out of the purchase after you have entered and submitted your billing information, you will receive an email with a link to finish setting up your purchase. If you have already linked your parent account, you can log into that parent account and finish setting up the child accounts and assigning the subscriptions.

Any questions or difficulties? E-mail us at support@tynker.com.