Troubleshooting

Wrong Account Type
Student signed up as Teacher After your students enter the school information, they will see the teacher dashboard. There will be a link in the top right ...
Thu, 5 Apr, 2018 at 7:38 AM
Can't Access Lessons - Web
If your student is clicking on their lessons and the page looks like it is just refreshing, then you do not have any paid licenses left to assign to that st...
Fri, 16 Feb, 2018 at 3:51 PM
Can't Access Lessons - iPad
We do not currently support mobile browsers so you must be using the red Tynker app to have access to our school courses. If the courses are not showing...
Fri, 16 Feb, 2018 at 3:53 PM
Student Account Verification
If your students are seeing the student e-mail verification page and they do not have access to inboxes for that e-mail account, please contact Tynker Suppo...
Fri, 16 Feb, 2018 at 3:55 PM
Unlock Everything Pop-up
We currently limit the number of free Hour of Code activities that students can do depending on if they have a non-school account, free school account, paid...
Fri, 16 Feb, 2018 at 4:00 PM
Sound Not Working - Voice Over
Though our Actor's mouths move when they are explaining concepts, we do not have any voice overs for our school content that read out the instructions ...
Fri, 16 Feb, 2018 at 4:04 PM